HP 1 year 4 hr Response Onsite w/Defective Media Retention Desktop Hardware Support
Product Overview
- UM187E
- Care Pack
- Fixed CP standalone
- DIEN
HP 1y 4hr 9x5 Onsite/DMR DT Only Service - UM187E
When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays. And when dealing with defective storage media, you maintain control of your sensitive data.
HP 1 year 4 hr Response Onsite w/Defective Media Retention Desktop Hardware Support
Get back to work quickly
4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.
Troubleshoot remotely
HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service
For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.
Retain your defective media
For eligible products, you will retain your defective hard disk or eligible SSD/Flash drive components that you do not want to relinquish due to sensitive data contained within the disk.
| Product Number | UM187E |
|---|---|
| Material Type For Item | DIEN |
| Product Type | Care Pack |
| Product Classification Flag | Fixed CP standalone |