HP 2 year Basic Shared Service Plan Hardware Support w/DMR for HP Latex 2700W (In Warranty)

Basic - Shared Support Service provides remote assistance and limited onsite support for your covered HP hardware and software, helping you to improve production uptime. You must have a minimum of two Technicians Certified on Level 2 Operator training. Level 2 Operator training will train your staff in the technical knowledge required to handle many of your support needs.

HP 2 year Basic Shared Service Plan Hardware Support w/DMR for HP Latex 2700W (In Warranty)

Shared Support

Reduce downtime by self-diagnosing, troubleshooting and repairing some issues without waiting for HP.

Remote diagnostics

When a problem occurs, an HP-authorized support agent will perform remote troubleshooting to diagnose the issue and, if possible, solve it immediately.

Limited onsite support

If the issue cannot be resolved by your certified technician, an HP-authorized representative will provide up to two on-site support visits a year on covered hardware products to return them to operating condition.

Defective media retention (DMR)

DMR allows you to retain defective or broken disk drives after the replacement has been installed. This feature allows you to securely dispose of the drive according to your company's security regulations.